Supporting SEND Parents Every Step of the Way

You Don’t Have to Work It All Out Alone

The School Email Fix supports SEND parents who feel overwhelmed, unheard or unsure what to do next. Whether you are dealing with school communication, an EHCP, annual review, EBSA, a complaint, appeal, tribunal paperwork, DLA application or another education concern, you can get clear, personalised support based around your child and your individual circumstances.

Practical Support When the SEND System Feels Overwhelming

Navigating SEND and education processes can quickly become confusing, particularly when you are receiving difficult emails, preparing for meetings or trying to understand what should happen next.

The School Email Fix helps you organise your concerns, understand the information and evidence involved, and decide on the most appropriate next steps. Support can include drafting or reviewing correspondence, EHCP support, complaints, annual reviews, attendance and EBSA concerns, appeals, tribunal preparation and much more.

Every child is different, which means every family needs something different too. There is no one-size-fits-all approach. The support you receive will always take into account your child, their history, their needs and what you are trying to achieve.

Personalised SEND Support

Every child and every family is different. Support is tailored to your individual circumstances, helping you understand your options and decide on the most appropriate next steps.

Knowledge Is Power

Clear, accessible guidance helps you understand SEND processes, evidence and your rights, giving you greater confidence when making decisions for your child.

You’re Not Alone

From difficult school emails and EHCPs to meetings, complaints and appeals, The School Email Fix provides supportive, practical guidance when you need it most.

Knowledge Is Power

Knowledge Is Power is at the heart of The School Email Fix.

When parents understand the process, their options and the evidence within their case, they are better placed to make informed decisions for their child. The aim is not simply to complete paperwork for you, but to help you understand what matters, recognise what may be missing and feel more confident about what happens next.

Behind every email, EHCP, report and appeal is a child who deserves to be understood – and no parent should feel they have to navigate it all alone.

Support Built From Personal Experience

The School Email Fix was created following my own experiences as a SEND parent.

I understand what it feels like to receive another school email and not know how to respond, leave a meeting feeling unheard, chase professionals for answers and constantly question whether your child’s needs are genuinely being understood.

Alongside my personal experience, I have more than 20 years of experience working within education, SEND and with children and families. After already supporting parents locally, I brought The School Email Fix online in April 2026 to make that support available to more families. I have since supported hundreds of parents with a wide range of SEND and education concerns.

This is about far more than writing emails or reviewing documents. It is about helping parents feel heard, understand complicated information, prepare for important conversations and feel less alone while fighting for the right support for their child.

Every child is different. Every child matters. Every child deserves to be understood as an individual.

Kind Words

What Families Say

Clear, thoughtful support can make an overwhelming situation feel far more manageable. Here’s what some families have said about working with Rachel.

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★★★★★
I was blown away by the depth, care and clarity of the response.
LF
Laura Foster Client Review
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★★★★★
It reduced the pressure I put upon myself and relieved some of the anxiety around writing the email.
AC
Alex Cormack Client Review
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★★★★★
Rachel has taken her time to understand my son… and assisted me in getting the LA to overturn its original decision to refuse to assess.
RS
Rhian Seymour Client Review
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★★★★★
Beforehand we were drowning under endless emails and paperwork… she sifted through everything and brought to the surface what we actually needed.
DT
Dani Thomas Client Review

Get in Touch

Every SEND journey is different, and sometimes knowing where to start is the hardest part. Get in touch with The School Email Fix with a brief outline of what is happening and the support you feel you may need. I will review your enquiry, explain the most suitable options and provide a clear price before any chargeable work begins.

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