About Rachel

Experience, Understanding & Support From Someone Who Gets It

My name is Rachel, and The School Email Fix exists because of my son, Louie.

My own experience as a SEND parent showed me just how exhausting it can be trying to secure the right support for your child. I know what it feels like to receive another email and feel completely overwhelmed by what to say next, to leave meetings feeling unheard, to chase professionals for answers and to constantly wonder whether your child’s needs are truly being understood.

Louie is the reason The School Email Fix began, and he remains at the heart of why I do this work today.

More Than 20 Years of Experience in Education & SEND

Alongside my own experience as a SEND parent, I have more than 20 years of experience working within education, SEND and with children and families.

Before bringing The School Email Fix online, I was already supporting parents locally with school communication, meetings, paperwork and wider SEND concerns. In April 2026, I decided to take that support online so I could help families beyond my local area.

The page grew rapidly, and I have since supported hundreds of parents with a wide range of SEND and education concerns. This gives me an understanding of the system from two important perspectives – as a SEND parent myself and as someone with many years of experience working within education.

My approach is honest, direct and supportive. I focus on the individual child, helping parents make sense of complicated situations, organise their concerns and communicate clearly using language that feels accessible and easy to understand.

Personalised SEND Support

Every child and every family is different. Support is tailored to your individual circumstances, helping you understand your options and decide on the most appropriate next steps.

Knowledge Is Power

Clear, accessible guidance helps you understand SEND processes, evidence and your rights, giving you greater confidence when making decisions for your child.

You’re Not Alone

From difficult school emails and EHCPs to meetings, complaints and appeals, The School Email Fix provides supportive, practical guidance when you need it most.

More Than a Business

The School Email Fix has never simply been about writing emails or reviewing documents.

It is about being there when a parent feels nobody is listening. It is about helping when another email arrives and you have no idea what to do next. It is about helping parents understand reports, organise evidence, prepare for important meetings and feel more confident about the decisions they are making for their child.

The stories parents trust me with matter because behind every email, report, EHCP and appeal is a child. These are their lives, their education and their futures.

Parents are never simply another client or booking to me. They are parents fighting for their children, and that will always matter. Even when a paid piece of work has finished, I still care about what happens next and will always respond when I reasonably can, listen and celebrate the progress families make.

It is a genuine privilege when a parent trusts me with their story, their child and something that matters so deeply to their family.

Every Child Is Different. Every Child Matters.

No two children, families or SEND cases are identical. Even two children with the same diagnosis can have completely different needs, experiences and barriers to education.

That is why my support will never follow a one-size-fits-all approach. Every piece of work considers the individual child, their history, their current presentation, the available evidence and what their family hopes to achieve.

Every child is different. Every child matters. Every child deserves to be understood as an individual.

Get in Touch

Every SEND journey is different, and sometimes knowing where to start is the hardest part. Get in touch with The School Email Fix with a brief outline of what is happening and the support you feel you may need. I will review your enquiry, explain the most suitable options and provide a clear price before any chargeable work begins.

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